Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") form a binding agreement between you and SkillTrackr.ai ("SkillTrackr", "we", "us", or "our") governing your use of the SkillTrackr platform and all related websites, mobile applications, and services (collectively, the "Service").

By creating an account, ticking an acceptance box, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

If you are using the Service on behalf of a sports academy, club, or other organisation, you represent that you are authorised to bind that organisation to these Terms, and "you" includes that organisation.

2. Definitions

• "Academy" means a sports academy, club, or organisation that operates a workspace on the Service.
• "Member" means any individual granted access to an Academy workspace, including owners, managers, coaches, parents/guardians, and players.
• "Player" means an athlete whose profile, attendance, evaluations, and related records are managed on the Service. A Player may be a minor.
• "Parent/Guardian" means an adult who enrols, and is legally responsible for, a Player who is a minor.
• "Content" means any data, text, images, video, audio, evaluations, or other material submitted to or generated within the Service.
• "Subscription" means a paid plan that unlocks Service features for an Academy.

3. Eligibility & Account Registration

You must be at least 18 years old to create an account. Players who are minors do not register themselves — they are enrolled and represented by a Parent/Guardian or by Academy staff acting under appropriate authority.

You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use.

Authentication is provided through our identity partner. You are responsible for maintaining the security of any third-party login (for example a Google account) you use to access the Service.

4. Roles & Account Types

The Service provides separate portals with different permissions. Your access is limited to the role(s) assigned to you within an Academy:

• Owner — full administrative control of an Academy workspace, billing, and member management.
• Manager / Admin — operational management delegated by the Owner (members, sessions, enrollments, evaluations).
• Coach — session delivery, attendance, player evaluations, and feedback within assigned programs.
• Parent / Guardian — visibility into their enrolled Player(s), consent management, fees, and communications.
• Player — access to their own schedule, progress, and evaluations where enabled by the Academy.
• Super Admin — SkillTrackr platform operators who provide support and maintain the Service.

5. Academy Responsibilities

Each Academy is independently responsible for its own operations, staff, programs, fee structures, safeguarding policies, and for the lawfulness of the data it uploads. SkillTrackr provides software tools; it does not operate the Academy, employ its coaches, or supervise sports activities.

Where an Academy collects and manages personal data of its Members and Players through the Service, the Academy acts as the controller of that data and SkillTrackr acts as a processor on the Academy's behalf, as further described in the Privacy Policy. Academies are responsible for obtaining all consents required to enrol Players and to record the data they enter.

6. Your Responsibilities & Acceptable Use

You agree that you will not, and will not permit anyone to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Upload Content that is false, defamatory, obscene, harassing, or that infringes the rights of others.
• Upload images, video, or personal data of any person (especially a minor) without the consent required by law.
• Share, sell, or transfer your login credentials, or access another person's account without authorisation.
• Attempt to probe, scan, reverse-engineer, scrape, or circumvent the security or access controls of the Service.
• Introduce malware, overload, or otherwise interfere with the integrity or performance of the Service.
• Use the Service to send spam or unsolicited communications.

7. Player Enrollment & Parental Consent

Players who are minors are enrolled by a Parent/Guardian or by Academy staff. Each enrollment requires a separate, per-child consent confirming photo/media permissions, emergency medical authorisation, and acceptance of the participation waiver. Consent given for one child does not extend to another child or to a future enrollment.

The Parent/Guardian signing an enrollment confirms that they have the legal authority to consent on the Player's behalf and that the information provided (including health and emergency details) is accurate. The full text of these permissions is set out in the Enrollment Consent, Media Release & Liability Waiver.

8. Fees, Billing & Subscriptions

Certain features require a paid Subscription. Subscription fees, billing cycles, and included limits are presented at the point of purchase. Payments are processed by our third-party payment processor; SkillTrackr does not store full card numbers.

Unless stated otherwise, Subscriptions renew automatically at the end of each billing period until cancelled. Fees are stated exclusive of taxes, which may be added where applicable. Except where required by law, fees already paid for a commenced billing period are non-refundable.

Academy-to-member fees (for example training fees an Academy charges a Parent) are set and collected by the Academy. SkillTrackr is not a party to those arrangements and is not responsible for collecting, refunding, or disputing them, even where the Service is used to record or facilitate them.

9. AI Features & Automated Analysis

The Service may use artificial intelligence to generate coaching feedback, performance insights, video/technique analysis, and similar outputs. These outputs are generated automatically, may contain errors, and are provided for informational and developmental purposes only.

AI-generated content is not professional coaching, medical, scouting, or selection advice and should not be relied upon as such. A qualified human (coach, medical professional, or selector) should review any decision that materially affects a Player. You are responsible for how you use AI outputs.

10. Video, Photos & User Content

You retain ownership of the Content you submit. By submitting Content you grant SkillTrackr a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, and display that Content solely as necessary to operate and provide the Service to you and your Academy (including, where you have enabled it, AI analysis of session video).

We do not sell your Content, and we do not use Player videos or personal data to train publicly available or third-party AI models. You are responsible for ensuring you have the rights and consents needed for any Content you upload.

11. Intellectual Property

The Service, including its software, design, branding, and all related intellectual property, is owned by SkillTrackr or its licensors and is protected by law. We grant you a limited, revocable, non-transferable, non-exclusive licence to use the Service in accordance with these Terms. No rights are granted except as expressly stated.

12. Third-Party Services

The Service relies on reputable third-party providers for authentication, payments, database hosting, and file storage. Your use of the Service may be subject to those providers' terms, and their availability is outside our control. We are not responsible for the acts or omissions of third-party providers, but we select them with reasonable care and describe their role in our Privacy Policy.

13. Sports Participation, Assumption of Risk & Medical Disclaimer

Sports training and competition involve inherent risks, including the risk of physical injury. SkillTrackr is a software platform only. We do not provide coaching, supervise training, organise events, or deliver medical or physiotherapy services, and we are not responsible for any injury, illness, or harm arising from participation in any Academy's activities.

Information in the Service (including fitness, wellness, or readiness indicators) is not medical advice. Always seek the guidance of a qualified health professional regarding any medical condition or before starting or changing a training regimen.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any defect will be corrected. Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you.

15. Limitation of Liability

To the maximum extent permitted by law, SkillTrackr and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of (or inability to use) the Service.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid to SkillTrackr for the Service in the twelve months before the event giving rise to the claim, or (b) USD 100.

16. Indemnification

You agree to indemnify and hold harmless SkillTrackr from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Content, your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party (including data-protection and consent obligations relating to Players).

17. Suspension & Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends. We will handle any remaining data in accordance with the Privacy Policy and applicable law.

18. Changes to the Service & to These Terms

We may modify or discontinue features of the Service at any time. We may also update these Terms; when we make material changes we will update the version and effective date above and, where appropriate, ask you to re-accept. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Minnesota, United States, without regard to its conflict-of-laws rules. The courts located in Minnesota will have exclusive jurisdiction over any dispute that is not subject to binding arbitration, and you consent to their jurisdiction and venue.

Before filing a claim, you agree to first contact us and attempt to resolve the dispute informally in good faith. Nothing in this section prevents either party from seeking injunctive relief to protect its intellectual property or confidential information.

20. Miscellaneous

• Entire agreement — these Terms and the Privacy Policy are the entire agreement between you and SkillTrackr regarding the Service.
• Severability — if any provision is held unenforceable, the remaining provisions remain in full effect.
• No waiver — our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure — we are not liable for delays or failures caused by events beyond our reasonable control.

21. Contact Us

Questions about these Terms can be sent to legal@skilltrackr.ai. For product help, contact support@skilltrackr.ai.